Invoicing and costs 

All bookings are exclusive of GST. Invoices will be sent via email following the completion of services.

Where insufficient notice of cancellation is provided, the applicable cancellation fee outlined below will be invoiced via email.

Failure to pay cancellation fees by the due date may result in late payment fees and/or the outstanding amount being referred to a debt collection agency for recovery.

all invoices require payment after completion of service any outstanding amounts a late fee.

7 days over due 10% added to total invoice cost 

14 days overdue additional 25% added to total invoice cost 

21 days overdue additional 45% added to total invoice cost 

30 days overdue referral to a collection agency 

 

Booking & Cancellation Policy

At Sparkle & Shine Professional Services, we understand that sometimes plans change. However, late cancellations and rescheduling can leave gaps in our schedule that are difficult to fill at short notice.

By making a booking with us, you agree to the following booking and cancellation policy.

Booking Confirmation

All bookings are subject to availability and are considered confirmed once a date and time have been agreed upon.

Please ensure that all relevant information regarding the property, access, services required and any special requirements are provided when making your booking.

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Cancellations & Rescheduling - all cleans excluding commercial cleans

We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your booking.

The following cancellation fees apply:

• More than 48 hours' notice: No cancellation fee. 

• 24–48 hours' notice: 50% of the scheduled service may be charged.

• Less than 24 hours' notice: 100% of the scheduled service may be charged.

• Same-day cancellation: 100% of the scheduled service will be charged.

• No-show or unable to access the property: 100% of the scheduled service will be charged.

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Cancellations & Rescheduling - Move in/out cleans 

We 25% deposit must be left for all move in/out cleans. Deposits are non-refundable where cancelation is given after agreed upon booking date. All remaining amounts must be paid 24hours before booking date 

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Cancellations & Rescheduling - Window Cleaning 

We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your booking.

The following cancellation fees apply:

• More than 48 hours' notice: No cancellation fee. 

• 24–48 hours' notice: 50% of the scheduled service may be charged.

• Less than 24 hours' notice: 100% of the scheduled service may be charged.

• Same-day cancellation: 100% of the scheduled service will be charged.

• No-show or unable to access the property: 100% of the scheduled service will be charged.

No charge where rain prohibits service ​

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Property Access

It is the client's responsibility to ensure our team can access the property at the agreed booking time.

If our team is unable to gain access due to locked doors, incorrect access instructions, unavailable keys or nobody being present when access is required, the booking may be treated as a same-day cancellation and the full booking fee may apply.

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Regular & Recurring Clients

For clients with regular scheduled services, repeated cancellations or rescheduling may result in the loss of your regular booking time.

We cannot guarantee that the same day or time will remain available if appointments are frequently changed.

 

Late Changes to Services

Please let us know as early as possible if you would like to add or remove services from your booking.

Additional services are subject to availability and may require additional time and charges.

Significant reductions to a booked service with less than 48 hours' notice may be treated as a partial cancellation.

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Exceptional Circumstances

We understand that genuine emergencies and unexpected circumstances can occur. Cancellation fees may be waived at management's discretion depending on the circumstances.

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Cancellations by Sparkle & Shine

In the unlikely event that we need to cancel or reschedule your booking due to illness, emergencies, unsafe weather conditions or circumstances outside of our control, we will contact you as soon as possible and arrange the next suitable available appointment.

No cancellation fee will apply where the cancellation is made by Sparkle & Shine.

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GPS Tracking & Service Time Policy

For operational, safety, scheduling and timekeeping purposes, company employees are GPS tracked while carrying out work-related duties.

The billable time for each booking begins when the cleaner arrives at the service address and ends once all cleaning duties are completed and all equipment and supplies have been packed away and returned to the vehicle.

Booking times are recorded and charged to the nearest 30-minute increment.

GPS and time records may be used by management to verify arrival and departure times, assist with scheduling, maintain accurate service records and resolve any discrepancies relating to booking times.

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Agreement

An agreement will be emailed though upon booking, this will need to be returned within 1 hour of booking to secure date/time 

Regular clients will only need to fill out 1 agreement.